Free Shipping on all U.S. Orders Over $49!

USPS Standard Shipping

Flat Rate $4.95 USD Domestically

 

Shipping Policy

Via Lacuna’s timely processing of orders is continuing as normal. However, once packages are shipped, they may temporarily require more time to be delivered due to limited transportation availability and increased volume with USPS and our other shipping carriers as a result of COVID-19.

All U.S. orders are shipped via USPS at Via Lacuna's discretion. Via Lacuna is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

Domestic Shipping Rates and Estimates

USA (excluding outer territories) & Canada

DOMESTIC US- $4.95 flat rate shipping for domestic non-bulk orders. All orders typically arrive within 4-6 business days via USPS.

INTERNATIONAL- Price will be calculated at checkout. Orders typically arrive with 7-14 days.

Order Processing Time

We aim to ship goods within 2 business days of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday.

However if we are having a store wide discount or a new season launch due to the large amount of orders we receive our processing times can be longer and the expected time delay can be 5-7 business days. We appreciate your patience while our team works hard to get the orders dispatched as fast as we can. Please double check your shipping address is correct as we can not be held responsible for undelivered orders due to incorrect delivery details.

International Shipping

We offer international shipping and shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary between between 8 to 20 days for international shipping since expectations can vary greatly depending on the destination. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Via Lacuna is not responsible for these charges if they are applied and are your responsibility as the customer.

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day. 

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@vialacuna.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We stand behind all of our products. Every item is shipped and thoroughly inspected directly by us to guarantee the utmost quality. That said we will exchange for size or store credit within 14 days of receipt. All exchanges must be pre-authorized by emailing hello@vialacuna.com before sending your items back. All shipments must be postmarked within 5 business days of receiving authorization. All items must be returned in perfect condition, unworn with all tags attached and in the item's original packaging. Customer is responsible for return shipping costs and we strongly advise you to return using a secure postal method, with a proof of postage, as we are unable to refund or exchange items that are untraceable or lost return shipments.

 An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

Proof of purchase is required for items to be return-eligible. Returns over $300 will be issued a store credit and restocking fee of 10%. Please allow up to two weeks for your return to be processed once received, and 1-3 business days for refunds to be processed to your original form of payment.

Our return address:

Via Lacuna

1906 Overland Drive
Leander, TX 78641

Sale or discounted items are final and are excluded from our returns policy, unless faulty. Jewelry, swimwear, vintage clothing, and hair accessories are not returnable. 

If you have any questions please contact us at hello@vialacuna.com and we will promptly get back to you.

Cancellation before order shipping 

Unfortunately, it is only possible to cancel your order, if it has not yet been packet and shipped. If you want to cancel an order, please contact us as soon as possible by e-mail, Monday to Friday between 9:00 am - 5:00pm cst.

E-mail: hello@vialacuna.com